Risk and Claims Management

One Team for Professional Claims & Risk Management Services

What We Bring to Your Business

OUR SPECIALIST CLAIMS SERVICE
Lockton understands the importance of getting commercial insurance claims service right. When a loss occurs, having the relevant expertise and support can be crucial. We will help you through every stage of the claims process and assist you when things go wrong.

We will work with you to gain an appreciation of your business and claims requirements and agree to a working protocol. We tailor a range of services to provide the solutions your business needs.

– In the event of a large or complex loss, our Claims Consultants will:
– Support and guide you through the claim presentation, negotiation and settlement process
– Attend meetings with you to review and analyse loss information and agree on strategies
– Take full advantage of our established relationships and negotiation skills to allow constructive communication on difficult claim issues
– Introduce other internal or external specialist suppliers of claims and legal services for specific tasks

Achieving Your Claims Management Goals

Lockton’s primary responsibility in claims management is in advising our clients to assure that their claims program is managed with the highest level of versatility and complexity. Committed to delivering exceptional outcomes, our claims specialists proactively handles each and every case with an utmost professional competence to drive client objectives, minimize costs, and ensure compliance with the different terms and conditions of policy contracts to protect our clients’ interests.

Our Services

Claims

We offer a wide array of expertise on GI claims, encompassing Motor Insurance, Health Insurance, Marine Cargo Insurance, Travel Insurance, and Commercial Insurance (Construction, Property, Business Interruption, Employees Compensation, Comprehensive General Liability, etc). We can assist our clients by designing a complete claim management program or merely refining their existing program to better control the costs of existing and future claims. Our claims specialists proactively partner with the client through the implementation and management phase of this process to ensure that the client reaches their ultimate goal of an effective claims management program. This proactive approach can take a number of forms including relationship management with Insurers and TPAs, expert evaluations of claims technical issues, and periodic reviews or audits of existing claims.

Risk Management

The purpose of our Risk Management services is to create perfect alignment between our approach and our client’s business and risk management strategies. Through this alignment, we channel our team’s efforts to deliver high impact strategies that highlight value-adding components of our client’s business and eliminate low-value activities

Data Analytics

When making risk management and insurance buying decisions, organizations must possess a deep understanding of their exposures, risk scenarios, and risk management performance to design the optimal structures, purchase the right amounts of insurance, and invest in targeted and effective risk mitigation programs. Our Analytics services include:

  • Property and Business Interruption Analysis
  • Casualty Analysis
  • Cyber Analysis
  • Claims Analysis
  • Deductible & Limit Analysis
  • Risk Tolerance Analysis

Contact Us

Olive Lam
Advisor, Risk Solutions – Greater China
+852 2250 2810
olive.lam@lockton.com

Kegan Chan
SVP, Risk Solutions, Head of Analytics – Greater China
+852 2250 2867
kegan.chan@lockton.com

Steve Shen
Senior Risk Consultant
+86 21 5820 2338 EXT 803
steve.shen@lockton.com